Refund policy

We hope you love your order, but we understand that sometimes things simply aren't quite right.

If you are unsatisfied with your purchase, you have 30 days from the day your order arrives to request a return.

To be eligible, your item must be in the same condition you received it: unworn, unused, with any original tags attached, and in its original packaging. You will also need your receipt or proof of purchase.

To start a return, simply email us at hello@thewaywardstitch.com.

If your return is accepted, we will send you a return shipping label along with instructions on how and where to send your package. Please get in touch before sending anything back, as we’re unable to accept returns that haven’t been requested and approved first.

If you have any questions along the way, you’re always welcome to reach us at hello@thewaywardstitch.com.

Damages and Issues 
Please check your order when it arrives. If your item is damaged, defective, or you have received the wrong thing, contact us as soon as possible so we can look into the issue and do our best to make it right.

Exceptions and Non-Returnable Items 
Because custom and personalized pieces are made especially for you, they cannot be returned.

If you have any questions or concerns about a particular item, please get in touch with us before placing your order. We will be happy to help.

Unfortunately, we’re also unable to accept returns on sale items or gift cards.

Exchanges 
They quickest way to get the item you want is to return the item you have. Once your return has been accepted, you can place a new order for the item you would prefer.

European Union 14-Day Cooling-Off Period 
If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days of receiving the last item in your order, for any reason and without needing to provide an explanation.

As with our standard return policy, items must be returned in the same condition in which they were received: unworn, unused, with any original tags attached, and in their original packaging. You will also need your receipt or proof of purchase.

Refunds
Once we have received and inspected your return, we will let you know if your refund has been approved.

If approved, your refund will be sent automatically to your original payment method within 10 business days. Please keep in mind that your bank or credit card provider may need additional time to process and port the refund.

If more than 15 business days have passed since your refund was approved, please email us at hello@thewaywardstitch.com.